![]() ![]() We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. When returning goods from the US you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. If the goods are being returned because they are faulty, we will pay the cost of returning the item. If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. Please note without these documents any additional tax and duty that may be applied will be deducted from your refund amount. Please email us at with your order number and items you wish to return. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.Ī free Royal Mail returns form will be sent with each order.ĭue to legislation changes you will need additional paperwork to ensure no additional taxes or duty are applied to your return goods. ![]() Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. That's why we offer an easy FREE UK 30 days returns policy. We understand that sometimes people wish to return goods for a variety of reasons. ![]() Orders placed after 1pm on Thursday will be delivered Monday. Orders placed after will be shipped the following buisness day. *Orders placed before 1pm will be shipped on our Next Day service. £7.99 - Order before 1pm (no weekend deliveries) ![]() Orders placed on the weekend are dispatched on Monday.įree for orders over £200, £3 on orders below During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. ![]()
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